Terms & Conditions

Terms & Conditions

** Due to current political tension in Ukraine, please note that some products may have significant delays in fulfilment. Please contact us prior to purchase for an estimated delivery time. (28 Feb 2022) **

Satisfaction Guarantee:

ECOTEST.COM.AU will gladly exchange or offer a shop credit for any item you are not 100% satisfied with providing item is in 'as new' condition, the packaging is 'as new' and goods were purchased 14 days or less prior to our shop receiving the item for exchange. Goods must also be accompanied by a copy of the ECOTEST.COM.AU purchase invoice. The returned item should also include a pre-paid Australia Post parcel with your address. 

Refund Policy

PLEASE CHOOSE CAREFULLY. We do not normally give refunds just because you change your mind. At its absolute discretion, ECOTEST.COM.AU may offer a full credit less shipping for a return.

PROOF OF PURCHASE IS REQUIRED AND GOODS AND PACKAGING SHOULD BE IN ORIGINAL CONDITION.

Customer Service/Shipping:

ECOTEST.COM.AU will organize the shipment of your order upon receipt of payment. Goods in stock will usually be shipped within 24 hours via Australia Post Express Post parcel. We will maintain a high level of effort to ship your purchase to you ASAP, but cannot and will not be held responsible for the late arrival of orders due to shipping delays. If you chose an item that is not in stock or will be delayed for other reasons we will notify you within 4 business days. Tracking number will also be provided.


Warranty:

Please note that items showing signs of damage may not be replaced and any item without a current ECOTEST.COM.AU invoice from Montré Australia Ltd, will not be accepted. Item must be returned in the same condition as supplied and paperwork and other accessories as originally provided. 

All Ecotest products come with a 2-year manufacturing warranty. Warranty claims can be made via ECOTEST.COM.AU. Only items purchased via ECOTEST.COM.AU are covered in Australia via ECOTEST.COM.AU.

Prices are subject to change without notification.

These policies do not exclude the operation of the Trade Practices Act or the Fair Trading Act.